Terms of service.
Returns & Refunds
We hope you will be pleased with your purchase, however should you wish to return anything bought from us, we will be happy to refund a product within 28 days of receipt, provided it is in a fully resaleable condition. Please ensure all parcels for return are securely wrapped, and that you include your name, order reference and contact number or email address so we can identify the parcel and process your return quickly.
You can choose to return your order in our store for free, or by post. We offer a Royal Mail Returns Service, which costs £4.99 (subject to size and weight restrictions), or you are welcome to use your own courier. We are unable to refund return delivery costs.
Please note: Returns must be made within 28 days from the purchase date in order to be considered valid. Exchanges can only be provided on items returned in store.
What items are returnable?
Items must be in original condition, in original packaging, with no damages to the product or the product packaging. Do not stick anything, including delivery labels, on shoe boxes/product packaging as this will void your return. Clothing and footwear must be unwashed and unworn.
All items that are being returned must be clean and in the same condition, they were when they left our warehouse. If an item arrives dirty then we are unable to process your return request. The product will then be returned to you at your own cost. This clause is in accordance with the Health and Safety at Work Act 1974.
If returning safety items such as riding hats, you must ensure the item is returned with sufficient packaging to prevent any potential damage in transit. The item should be placed in the original product packaging, and returned in a sturdy box, such as the original delivery box, and filled with packing material. Items such as riding hats may sustain damage that is not immediately visible but can compromise safety, therefore we reserve the right to refuse to accept such items where we have concern over the condition the item is received back to us in, including due to returning with a lack of suitable packaging material.
We cannot not accept returns on any opened food products, medicines, any form of undergarments, and any custom-made products are also non-refundable.
Used Machinery & Bulk pallet delivery-
Inspection Upon Delivery
All goods must be thoroughly inspected by the Buyer upon delivery for any visible damage, defects, or faults prior to signing for and accepting the goods. The Buyer shall not sign for or accept delivery of any goods that appear damaged or faulty. Acceptance of delivery and signature of receipt shall constitute confirmation that the goods have been received in satisfactory condition and free from apparent defects or damage.
Failure to inspect the goods and/or to report any issues prior to acceptance shall void any right to return, replacement, or dispute relating to the condition of the goods, and all liability shall transfer to the Buyer upon signing for and accepting the goods.